Ziff Davis Internet
News & Resources for the IT Reseller
NewsReviewsTech AnalysisCommentarySecurityLinux/Unix
My Account |  

Seagate Ups Drive Warranties To 5 Years
By Mark Hachman


Seagate Technology has increased the warranty of almost all of its hard drives to five years, reversing a trend toward shorter-period warranties.

The warranties will apply to all of Seagate’s internal desktop, mobile, and enterprise hard drives that buyers purchase today, excluding external drives, Seagate executives said.

ADVERTISEMENT

For the past year, the warranties on hard drives have actually declined, while at the same time the drives’ larger capacities have held more and more data. Meanwhile, companies like IBM have received criticism for placing limitations on the usage of drives like the DeskStar 120GXP, which was only rated for eight consecutive hours of operation per day. Hitachi took over control of IBM’s disk-drive assets in 2002.

“I think the reason we’re doing it – well, there’s a couple of reasons, actually,” said Joe Cousins, senior director of global channel marketing at Seagate. “We’re doing a pretty good job reaching out to customers, and evaluating their needs… also, Seagate’s warranty of five years rather than one to three years is also a statement of our competence, quality, and reliability investments.”

The extended warranty will match the expected “service life” of the drive, which is also five years, Cousins said. “Service life” refers to the period in which the drive is actually used, before it becomes too small or too slow for a user and is discarded.

The drive maker will also honor the five-year warranty on older models that may be sitting on store shelves, a Seagate representative said, although the warranty was designed to be applied to drives shipping to distributors after June 1.

Previously, Seagate’s warranties covered periods of between one and three years, the industry standard. Rival Maxtor, for example, generally certifies its hard drives for a year of service, with a three-year warranty applied to its latest DiamondMax and MaxLine hard drives. However, Maxtor’s Atlas SCSI drives also carry the five-year warranty.

Western Digital’s warranty program is a bit more restrictive than Maxtor’s, as the company applies a one-year warranties to the Protege, Caviar , and Caviar SE retail drives; Caviar SE drives sold as a “bare drive” receive a three-year warranty. WD’s Raptor enterprise drives receive a five-year warranty. WD customers can also extend the warranty on drives bought at retail for an additional two years by paying a $14.95 fee.

For Seagate and other drive markers, the exception to the increased warranty status will be external drives, which are subject to the jars and jolts that drives protected by a PC chassis are not. Those drives will still have a warranty period of one year.

“That’s more of a consumer appliance, where expectations are a little different,” Cousins said.

     
Email


TALKBACK

MICROSOFT RESOURCE CENTER
Free Hands-On Training Lab
Find out how key features of SBS 2003 can help you open up a new line of revenue. Register now >>


SBS 2003 Sales Reference Card
This handy reference card contains features at a glance, sales objection handling, pricing guidelines & more. Get it now >>


Microsoft Empower for ISVs rewards your big idea with big benefits and support.
Access key development tools at a low cost to help you develop that idea into an innovative application. Learn more >>



ATTN: SOLUTION PROVIDERS
Autotask makes your IT business run. Better!
  • Manage your entire business from a single integrated system accessed over the web
  • Track and control service tickets, and efficiently dispatch field service techs
  • Monitor and analyze project profitability by project, customer and type
  • Bill by fixed price, time & materials, block hours or retainers
  • Set up workflow rules and automated notifications
  • Nothing to install. Easy to use. Affordable.
Click here ONLY if you want a personalized demo via the web
(North America only, please)


Attention Microsoft Solution Providers!



Want to gain a competitive edge? Try Microsoft Watch – FREE!



Each week you receive:
  • Microsoft News and Insider Information
  • Expert Analysis
  • Code Names of Upcoming MS Products
  • Year-Ahead Calendar, updated monthly



    Click Here to sign up now for your FREE 14 Day Trial to Microsoft Watch.
  •  
  • Add up to $1,200 of value with the new BONUS PACKS.
  • High Performance Storage That Blows Away Competitors.
  • Adaptec Adaptec SATA II RAID Outperforms LSI, Promise, 3Ware
  • Create, manage, and archive all content with EMC
  • Go Pro.Introducing Intel® vPro™ technology.
  • Free on-line courses at Data Center University
  • The Power to Build Great Devices – Windows Embedded
  • Windows gets top EAL 4+ security rating from SAIC.
  • Get the Facts on Linux and Windows Server.
  • Get a FREE Forrester white paper courtesy of Oracle.
  • Free Whitepaper: The future of Identity Management.


  • POPULAR TOPICS
    CHANNEL INSIDER BUYER’S GUIDE
    •Catalog Publishing
    •Dealer Management
    •Order Configuration
    •Price Management
    •Sales Management

    View All >

    CAREER CENTER
    Search the jobs you want & get the info you need – post your resume here today!

    Powered by Dice
    SPECIAL REPORTS
    White Boxes
    MS vs. IBM
    Linux in the Channel
    Network
    CHANNEL RSS FEED
    Stay in the Zone
    Put The Channel Insider on your desktop.
    FREE NEWSLETTERS
    Subscribe to The Channel Insider: Channel News, Reviews, Resources and more.

    Make your selections below:


    Contract Watch

    The Channel Insider Update

    Preferred e-mail format:

    Enter your e-mail:


    view all newsletters >>
    Channel Insider Quick Links
    Ziff Davis Footer Logo