Opinion: Managed services providers need to be aware of federal and state liability regulations so they can protect themselves.
Opinion: If you have the right experience and temperament, going independent as an IT pro may be a good move. Here’s how to do it.
Opinion: Meeting customer demands requires solution providers to have a sound sales strategy. How you compensate your sales staff is crucial.
Vendors tend to confuse loyalty with fidelity, which explains why so many are obsessed with wringing as much from partners as they can.
Opinion: Software as a service is gaining acceptance, and as it does it creates opportunities for IT companies to forge strategic partnerships.
Opinion: Vendors should stick to what they do best—building and marketing products—while letting distributors focus on their own specialty: logistics.
Opinion: Solution providers should strive for a mix of 80 percent standard and 20 percent custom deals.
Opinion: Channel companies that understand the collaborative spirit in which they must operate as MSPs will lead the shift to a more services-oriented world.
Opinion: Moving to a managed services model requires some serious planning, including a restructuring of revenue models and embracing a new business culture.
Opinion: Outsourcing has by and large taken the place of the process improvement efforts popular some years back, but there is room for both.
Opinion: Everyone wants to get into managed services for the predictable revenue, but it’s important to take care to avoid the potential stumbling blocks.
Opinion: The IT industry needs a unified services architecture and toolset that bridges different technologies and processes.